Frequently Asked Questions (FAQ): Accessibility and Privacy
Table of contents:
Accessibility
Q: Is the site accessible?
A: RFB&D makes every effort to ensure that our site is accessible to people who require screenreaders or other adaptive equipment. We provide additional information to help facilitate accessible navigation by labeling input fields and images, and avoid the use of inaccessible items to format or display on our pages.
RFB&D is committed to providing information in accessible formats. This website has been designed to be accessible for users requiring assistive technology. It complies with level 1 of the World Wide Web Consortium (W3C) Web Access Initiative Guidelines and Recommendations as well as US Section 508 Standards.
If you find any part RFB&D's website inaccessible or difficult to use,
please contact us at 800-221-4792 or custserv@rfbd.org.
Please be sure to include what browser and operating system you are using,
as well as the content of any error message you may have gotten.
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Q: Which Internet browsers are supported by the RFB&D online catalog and ordering center?
A: Any browser that supports Active Server Pages (.asp) and the World Wide Web Consortium (W3C) XSL and Cascading Style Sheets (CSS) specifications should work with our online center. The major browsers such as Netscape and Internet Explorer have had support for these items in versions over the last two or three years. Some other browsers like Mozilla are building support for this functionality. The Opera browser is not currently supported by our system, as explained on their website.
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Privacy
Q: Why do you need my e-mail address?
A: We will communicate important account information and RFB&D news through e-mail. By having your e-mail address, we will be able to confirm your online account, orders and respond to any inquiries. We do not share this information with other companies.
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Q: I selected not to receive e-mail when I registered. Why am I still receiving e-mail from RFB&D?
A: Currently, if you have selected "No e-mail," you should not be receiving e-mail messages from the online catalog and ordering center. There is one exception: during the account creation process, e-mails are sent to members with an activation code for their account. This code is required to complete the account creation process. Without it, members cannot sign in to the online center.
Please be aware that if you choose not to receive e-mail messages, you
will not receive e-mail confirmations of your online transactions.
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Q: What is your policy on retaining online transactions?
A: Currently, we retain all online transactions in our secure database. Please see our Privacy Policy for more information.
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Q: Will my transactions be safe?
A: Accessing your online account with RFB&D requires a 128-bit encryption-enabled browser so that your transactions can be safe and secure. Please see our Privacy Policy for more information.
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Q: Do I need to have cookies enabled to use your site?
A: Cookies are small files stored on the hard drive of your computer. RFB&D does not set any permanent cookies, which enable a website to recognize you when you return to the site. However, we do use temporary cookies that are stored only until your web browser is closed, at which point they are deleted. Our cookies are not used for collecting personal information about our visitors. They are merely used as a technical means of communicating results back to our visitors. While you can set your browser to refuse all cookies, if you do so, you will not be able to use our online catalog or online registration and donor functions.
For more information on cookies and their use, see the help instructions
delivered with your browser. RFB&D cannot provide help regarding your
particular browser's settings.
