Troubleshooting
Please click on one of the following links to go to the appropriate troubleshooting section :
Determining Which Version of DirectX Your PC is Using
Registering RFB&D Software Products
If You Experience Problems While Visiting the
Registration Page
Determining Which Version of DirectX Your PC is Using
If you are not sure which version of DirectX your PC is using, follow these steps:
Step 1: From the START menu, select RUN.
Step 2: In the Open field, enter DXDIAG.
Step 3: Click the OK button.
Step 4: A window with several tabs across the top will open. Select the SYSTEM tab (the first tab on the list).
Step 5: This tab will contain a field entitled "DirectX Version." If your version is DirectX 7.0 (4.07.00.0700), you are running the proper version of DirectX for TPB Reader and the variable speed function will work.
If you are running an earlier version of DirectX, you can upgrade to DirectX 7.0 from the TPB Reader disc.
Ifyou are running a later version of DirectX (8.0 or higher), please note that the variable speed function will not be operational. It is not possible to "downgrade" from a higher version to a lower version.
Registering RFB&D Software Products
The following are the steps required for registering RFB&D software. If at any time you need help or have questions please contact Member Services at 800-221-4792 and an RFB&D member services representative will be happy to provide assistance.
Software Registration Steps
Step 1: Install the software you purchased from RFB&D on your computer.
Step 2: If you require a screen reader, please turn it on prior to running the software.
Step 3: The first time you run the software program a dialog box called "Key Expired" will appear on the screen asking you to register this software with RFB&D.
As stated in the dialog box, you will need to obtain a unique registration code from RFB&D. To do this, you must either visit the registration page of the web site or contact Member Services at 800-221-4792. Make sure you write down the registration code as it will be entered into a dialog box in Step 4.
To exit the dialog box, either click on OK or tab to OK and press the ENTER key.
Step 4: Another dialog box called "Enter Key" will appear on your screen displaying your "Hardware Fingerprint" and ask you to input your "Name" and "Key". The "Key" is the registration code you obtained in Step 3. Enter your Membership ID Number under "Name" and the registration code from Step 3 under "Key." Click OK or Tab to OK and press the ENTER key.
If the information is entered properly another dialog box called "Key Valid" will appear on your screen informing you that you have successfully completed the registration process and can now use the software.
Please note that the "Enter Key" Dialog Box will give you a "Hardware fingerprint" number. Please write down this number as you will need it to complete the registration process.
The following definitions of the terms listed in Step 4 may help you understand what you are being asked to enter:
Hardware Fingerprint:
The hardware fingerprint is unique to each computer and is automatically generated by the computer. You need to remember this number exactly as displayed to you in order to complete the software registration process. Please either cut and paste it using the mouse in a word document or by carefully recording it in a word document using your screen reader.Name:
For name, please enter your Membership ID Number. If you are a school and do not remember your Institutional Membership ID Number, please contact your unit representative or member services. If you do not remember your Membership ID Number and are an Individual member, please contact Member Services at 800-221-4792.Key:
This is the same as the registration code referred to in the first dialog box called "Key Expired" which appeared the first time you ran the software program. How to obtain this Key is explained in Step 5.If You Experience Problems While Visiting the Registration Page
When you visit the RFB&D Software Registration Page at www.rfbd.org/register, please do the following steps:
Screen One: RFB&D's Digital Playback Software Registration
Enter your membership ID Number in the "Member ID" prompt. Either
click on LOGON or tab to LOGON and press the ENTER
key. Screen Two will appear.
Screen Two: RFB&D's Digital Playback Software Registration
Follow the steps listed below:
Step 1: Select the software to register by either clicking the "Register"
button to the right of the column or if using a screen reader, wait to hear
that there is a radio select button and use the keyboard to select it.
Step 2: Enter the "Hardware Fingerprint" previously obtained
from Step 4 above.
Step 3: Either click on the REGISTER key at the bottom left of Screen
2 or tab to it and press the ENTER key. Screen Three will appear.
Screen Three: RFB&D's Digital Playback Software Registration
This screen will give you your registration code. We recommend that you either print this screen or write down in a safe place both your registration code and Membership ID Number.
Please note that this registration code is what you need to enter in the "Enter Key" Dialog Box mentioned above, so keeping an accurate record is very important to complete the registration process.
At this point you can register more products by selecting REGISTER MORE PRODUCTS or exit the registration website by selecting FINISH.
If you are still having trouble registering your software product please call member services at 800-221-4792 or e-mail custserv@rfbd.org.
